Frequently Asked Questions [FAQs]

  • General Questions
  • Product Questions
  • Purchase Questions
  • Self Test Engine
  • Audio Exam
  • Study Guide Update Questions


General Questions


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What is a certification?

Certification is a confirmation granted by some international examination system (vendor) which certifies that you have specific knowledge and skills concerning to a specific technology or field. Many employers recognize and set these certifications as criteria for hiring individuals for specific job roles. Some certifications are valid for lifetime while most certifications need to be upgraded after certain amount of time.


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How I will get my certificate? Do you provide the certification?

We only sell certification preparation material. You will get certification after you successfully pass the certification exam. If you want to know when and where the exam for your certification will be held and how you can get enrolled please visit: http://www.pearsonvue.com/


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Do you provide money back guarantee?

Yes, we do. In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will refund your money back. However, refund will be granted if the customer fulfills the following requirement:
1.    Refund claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).
2.    You must send us the Registration Number and the Validation Number of the site where you registered for attempting the exam.
3.    Score/Result sheet must indicate the same name of customer.
4.    The refund claim includes the following essential information:
       •    Order Number
       •    Purchase Date
       •    Order Description (Exam Code)
       •    Transaction ID


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Who prepares the certification preparation material?

Our certified and professional team prepares and updates the study material on regular basis.


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What is the passing rate?

We feel proud to claim that we have been achieving 99% passing rate.


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How can I get more information?

Contact us at email sales@Tech Certifications.com and we will respond promptly with all the information you may require.


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How do I receive my updates?

The updated exam is available for download in your "My Account" area. Sign In to your "My Account". The latest versions of all purchased and valid exams will be listed there. Simply click the download link.


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There has been an update but when I download I still got the old version. What should I do?

In some cases, the old version is probably residing in the cache memory of your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.


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Are your updates free?

Yes, Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user.